You can return unworn items purchased on within 14 days of receipt for refund in original form of payment, exchange or store credit. Please email to make return arrangements. 

The item must be in original packaging, have tags attached and show no visible signs of wear.

Returns that are final sale, damaged, show signs of wear or have been altered will not be accepted, and may be sent back to the customer.

Custom items, swimwear, undergarments, hair accessories, hats and sale items are all considered final sale.

Shipping charges are not refundable.

Shoes and other boxed items may be returned unmarked and in the original box they came in. You must place the box inside another protective package for their return. Items presented in a branded box must be returned with that box undamaged as the box is considered part of the item. If we receive a boxed item back without the box or if the box is damaged, the item will not be accepted.

The Plaid Pony will process refunds within 1-2 business days of receiving the returned item. Please allow up to 30 days for the refund to be reflected on your credit card statement.

Always contact customer service within 3 days to report a faulty or damaged item. You can reach customer service at (409) 504-5700 or at

Exchanges can only be accepted for the same item in a different size and are subject to availability. We cannot reserve any items for exchange and can only make the exchange once we receive the returned item.

If you received an item as a gift you can exchange it for another size. If the requested size is unavailable, we will issue a store credit or a refund will be issued to the customer who placed and paid for the order.

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